Kirkland Signature 8.0 FAQs

HEARING AID USE

Which Apple devices are compatible and can direct stream with Kirkland Signature 8.0? 

 The following devices can be paired for phone calls and streaming audio if they have iOS 7 or newer:

  • iPhone 4S or newer
  • iPad Pro
  • iPad Air or newer
  • iPad (4th generation)
  • iPad mini and newer
  • iPod touch (5th generation) or newer

Which iPhones have the motion sensors used with the Kirkland Signature 8.0? 

 The following devices have the motion sensor feature if they have iOS 9 or newer:

iPhones

  • 5, 5c, 5s
  • 6, 6Plus, 6s, 6s Plus
  • SE
  • 7, 7Plus

iPads

  • mini
  • mini 2,3,4
  • iPad 4th gen,
  • iPad Air, Air2
  • iPad Pro (9.7 inch, 12.9 inch)

iPod

  • touch (5G, 6G)

Which Android phones have the motion sensors?

Currently Samsung Galaxy S6, S6 Edge, S7, S7 Edge, S8, and Google Nexus 6P compatible
Android phones.

What is the range of Bluetooth streaming between the phone and hearing aids? 

 

  • The range is 30 feet to receive streamed audio signals (music, etc.).
  • For phone calls the individual must hold the phone to speak, as the microphone on their iPhone
    is being used to transmit.

How do you pair Kirkland Signature 8.0 hearing aids to an iPhone? 

 

  • Open and close the hearing aid battery doors
  • Go to Settings > General > Accessibility > MFi Hearing Devices
  • Turn on Bluetooth (if not already activated)
  • Tap on your hearing aids on phone, when detected
  • Select Pair for each hearing aid
    Basic hearing aid controls are available here
  • For more advanced controls download the Connexx Smart Direct App from the App Store

If the iPhone was paired and working previously and suddenly won’t connect, how do you troubleshoot? 

 

  • Visual Check: Is Bluetooth symbol shown in iPhone toolbar (to the left of battery symbol at top
    right). If missing, turn on in Settings/Bluetooth or swipe up to activate in the control center
  • Check to see if Bluetooth is turned on for connections in iPhone (in Settings/Bluetooth)
  • Turn Bluetooth off and then turn back on
  • Make sure hearing aids are turned on
  • Triple click the Home button, tap Hearing Aids to check if hearing aids are connected
  • Close app by double clicking the Home button and swiping up, then reopen app to establish
    connection
  • Go to Settings > General > Accessibility > MFi Hearing Aids > Select Hearing
    Instruments > Forget this Device. Then re-pair hearing aids.

If the iPhone is not connecting to hearing aids after an iOS update what should be done?

  • Forget devices: Settings > General > Accessibility > MFi Hearing Aids > Select Hearing
    Instruments >Forget this Device.
  • Restart phone
  • Re-pair hearing aids to phone in Accessibility menu

Can I use my iPhone as a remote microphone to amplify conversations?

Yes, the remote microphone can be activated from the Smart Direct app Settings menu or from the iPhone native app in the Accessibility>MFi Hearing Aids menu. Once activated the iPhone microphone will now transmit the surrounding conversation/sounds directly to the hearing aids.

  • Smart Direct app:
    • Open app
    • Tap Menu icon in lower right corner (3 lines)
    • Scroll down and select Remote Microphone
    • Tap Activate
  • iPhone native app:
    • Triple Click the Home button
    • Tap Hearing Devices
    • Tap Start Live Listen

If an iPhone is paired to a set of Kirkland Signature 8.0 and a Bluetooth equipped car, does
an incoming call stream to the hearing aids or car?[nimbus_show_more label= open="false"]

  • If answered via the phone button in the vehicle, the call will stream through the car.
  • If answered via the iPhone, the call should stream to the hearing aids.
  • If the call is taken over by the car Bluetooth it can be redirected by selecting the hearing aids
    from the Audio button on the iPhone.

How many Bluetooth devices can I pair to my Kirkland Signature 8.0 hearing aids?

  • 12 Bluetooth devices may be paired to one pair of hearing aids
  • Only 1 can be connected and active at a time

What happens if a thirteenth Bluetooth device is paired?

  • The first device will be dropped from being paired to the hearing aids

TV STREAMING

How do you direct stream TV to the Kirkland Signature 8.0 hearing aids?

  • Direct streaming TV requires the Smart Transmitter 2.4 accessory

How do you pair the hearing aids to the Smart Transmitter 2.4?

  • Plug in the Smart Transmitter 2.4
  • Open and close the hearing aid battery doors
  • Place them on top of the Smart Transmitter 2.4
  • Wait for the flashing blue lights to turn solid blue for 30 seconds on the transmitter.
  • Pairing is complete when lights go out.

How do you stream the TV signal directly to the hearing aids?

It is best practice to set up a Television program in the hearing aids.You can connect one of 4 ways:

  • Smart Direct App: tap the TV symbol (iPhone only) or select dedicated TV program
  • Remote Control: select the TV program
  • Hearing Aids: select the TV program via the rocker switch
  • Smart Mic: select the TV program

Can the Smart Transmitter 2.4 be connected to other devices?

Yes, it can be connected to any audio device that has one of the following outputs:

  • Optical Out (TOSlink)
  • RCA (red and white) analog audio out
  • Mini jack (headphone)

How many Kirkland Signature 8.0 hearing aids can be paired to one Smart Transmitter 2.4?

  • An unlimited number of hearing aids can be paired to one transmitter, so multiple people can listen
    to the same TV program.

Can you pair a set of Kirkland Signature 8.0 hearing aids to multiple Smart Transmitter 2.4’s?

  • You can be paired to only one at a time.
  • If you have two transmitters you must repair to the one not currently in use by opening and closing
    battery doors and set on top of transmitter to re-pair

Does Smart Transmitter 2.4 stream in true stereo or just mono signal to both ears?

  • Stereo for binaural fittings and Dolby Sound.

How do you unpair Kirkland Signature 8.0 hearing aids from the Smart Transmitter 2.4?

  • Press and hold the Setup button on far right of transmitter to unpair all hearing aids.

SMART DIRECT APP

What phones can use the Smart Direct app?

  • iPhones: 4S and higher
  • Android: Galaxy 6 and higher. A list of compatible Android phones will be listed upon download of app.

Can the Smart Direct app be downloaded on an Android phone not listed in the app?

  • It may be possible to download, but it may not work properly or have limited functionality.

Do Kirkland Signature 8.0 hearing aids need to be paired in the Smart Direct app?

  • iPhone: Pairing can be established either through the Accessibility menu in iPhone or in the app set-up
  • Android: Yes. There is a pairing process that must be completed in the app set-up

How does the Smart Direct app work?

  • It is a two-way communication app (using Bluetooth) for both iPhone and Android for remote
    control usage
  • Apple products can utilize audio transmission protocol for handsfree streaming of phone calls and
    audio signals from apps like YouTube, etc.
  • Android products must use a classic Bluetooth accessory (Smart Mic) to stream phone and audio
    signals from apps to hearing aids. It will work as a remote control only without the Smart Mic
  • The Smart Direct app will operate as a one-way acoustic app when the hearing aids have been put in airplane mode or when connection has been lost with one hearing aid of a set. This limits the functionality of the app to remote control usage only. It can’t monitor sound exposure or gather usage data.

Is the app necessary to direct stream phone calls and audio?

  • iPhone: No. The app is for remote control functionality for the hearing aids. Phone calls and
    streaming audio are controlled through the iPhone.
  • Android: No. The app is for remote control functionality for the hearing aids. Phone calls and
    streaming audio require the use of the Smart Mic accessory.

What functions does the Smart Direct app have?

  • Control hearing aids discreetly from phone for:
    • Program change
    • Volume change
    • Microphone-pattern adjustment
    • Sound Balance (Treble control)
    • Battery status check
    • Motion Sensor
    • Hearing aid airplane mode
    • System Sounds including Low Battery Warning and Power-on Delay
    • Auto Volume for streaming
    • Remote Microphone (iPhone only)
  • Tracks daily usage including:
    • Wearing time per day
    • Sound Exposure level
    • Hearing Log
    • Voice Activity
  • How to Videos and FAQ

SMART MIC

When do I need a Smart Mic?

  • A Smart Mic is required if you wish to stream phone calls and audio from Android phones and other
    Bluetooth enabled phones

Do I need a Smart Mic to stream phone calls and audio from an iPhone?

  • No. iPhones direct stream phone and audio to the hearing aids. The Smart Mic allows for handsfree
    conversation as the phone does not need to be held up to speak.

How do I pair a Smart Mic?

  • Open and close hearing aid battery doors to start 3-minute pairing mode
  • Place hearing aids directly next to Smart Mic
  • Power on Smart Mic by pressing multi-function button for 3 seconds (power indicator green)
  • Pairing is complete when status indicator changes from blinking yellow to solid yellow

How many items can be paired to a Smart Mic?

  • 8 Bluetooth devices can be paired
  • Only 1 can be connected and active at a time

What is the streaming time for a single charge on the Smart Mic?

  • Streaming time is 6 hours

What is the charging time for the Smart Mic?

  • Charging time is 2 hours

What can I stream through my Smart Mic?

  • You can stream phone calls, audio from any phone app (Pandora, Audible, etc.)
  • You can pair and stream audio from other Bluetooth devices that can search and pair to third party
    devices such as a Bluetooth TV

How do I turn the Smart Mic into a remote mic?

  • Press and hold the multi-function button for 3 seconds to change from regular mode to remote
    mic mode
  • The indicator light will be magenta when in remote mic mode

What happens when I receive a phone call when I am in remote mic mode?

  • When in remote mic mode the phone streaming is disabled
  • You must exit the remote mic mode by pressing the multi-function button to answer a call with the
    Smart Mic

Do I need a Smart Mic to connect to the Smart Transmitter 2.4?

  • No. The Smart Transmitter 2.4 pairs directly to the hearing aids.
  • You can use the Smart Mic to change to the Television program to start streaming if desired

What is the streaming distance of the Smart Mic?

  • Stream from phone (calls and audio) to Smart Mic: 30 feet
  • Remote Mic mode: 60 feet

What do the indicator lights mean?

  • Blinking yellow: searching for hearing aids
  • Solid yellow: connected to hearing aids
  • Solid blue: streaming phone call
  • Solid orange: streaming audio
  • Solid magenta: remote mic mode